juarajitu Privacy Policy

This page describes what we collect when you use juarajitu and how we keep that data protected. We at juarajitu take your privacy seriously. Our platform operates across supported jurisdictions, and we comply with applicable data protection requirements in each region where our services are available.

When you create an account on juarajitu, deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, or withdraw to your mobile banking, local payment, online payment, or e-wallet account, we collect personal information. We use that data only to operate your account, process your transactions, verify your identity, and support you when you contact us. We never sell your information to third parties for marketing purposes.

Our commitment is transparency. We explain exactly what we do with your data, who has access to it, and what rights you have. If you have questions about our privacy practices, you can reach our support team at any time.

What we collect and why

We collect your name, email address, phone number, and date of birth when you register with juarajitu. These details help us create and secure your account. We also ask for your national ID number and a copy of your ID document to verify your identity before you can withdraw funds. This verification step protects both you and our platform against fraud.

When you deposit or withdraw on juarajitu, we record the payment method you use, the amount, the timestamp, and the status of the transaction. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive confirmation from those e-wallet providers. If you transfer to a e-wallet, mobile banking, local payment, or online payment virtual account, we log the account details you provide. We keep this transaction history so you can review your account activity anytime, and we use it to detect suspicious patterns and prevent fraud.

We also collect your IP address, browser type, operating system, and the pages you visit on juarajitu. This helps us understand how you use our platform, troubleshoot technical issues, and improve your experience. If you contact our customer support team, we keep records of your messages and our responses so we can help you quickly and refer back to earlier conversations if needed.

How we use your data

• Account operation: We use your name, email, and phone to set up and manage your juarajitu account, send you login alerts, and help you reset your password if you forget it.
• Payment processing: We share your account details with e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank (local payment, online payment, e-wallet, or mobile banking) only to process your deposits and withdrawals. These partners are bound by confidentiality agreements.
• Fraud prevention: We analyse your transaction patterns to detect and prevent unauthorised access, money laundering, and other illegal activity. If we suspect fraud, we may freeze your account temporarily and ask you to verify your identity.
• Customer support: When you email or message us, we use your information to respond to your inquiry and keep a record for quality and training purposes.
• Legal compliance: We may disclose your data if required by law, court order, or regulation in supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

Cookies and tracking

We use cookies on juarajitu to keep you logged in, remember your preferences, and measure site performance. These are session cookies (deleted when you close your browser) and persistent cookies (stored for up to 12 months). We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but this may limit some features of juarajitu.

Your rights and our commitments

We respect your control over your data. Under applicable privacy laws, you have the right to request a copy of the information we hold about you, ask us to correct inaccurate data, and request deletion of your account and associated records (subject to legal retention requirements). To exercise these rights, contact us via email or the support form on juarajitu.

We retain your account data for as long as your account is active and for a reasonable period afterward (typically 3 years) to comply with legal and accounting requirements. Transaction records are kept longer to support dispute resolution and fraud investigation. If you request account deletion, we remove personal identifiers but may retain anonymised transaction data for statistical purposes.

This privacy policy applies to all of juarajitu's services, including our website, mobile app, and live-dealer tables. We may update this policy from time to time. If we make material changes, we will notify you by email and ask for your consent where required by law. Your continued use of juarajitu after such changes means you accept the updated policy.

Contact juarajitu

If you have questions or concerns about our privacy practices, please reach out to our team. We aim to respond to all inquiries within standard business hours. You can also file a complaint with the data protection authority in your jurisdiction if you believe we have mishandled your data.